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Book part
Publication date: 4 December 2020

Irem Ucal Sari, Duygu Sergi and Burcu Ozkan

Customer segmentation is an important research area that helps organizations to improve their services according to customer needs. With the increased information that shows…

Abstract

Customer segmentation is an important research area that helps organizations to improve their services according to customer needs. With the increased information that shows customer attitudes, it is much easier and also more necessary than before to analyze customer responses on different campaigns. Recency, frequency, and monetary (RFM) analysis allows us to segment customers according to their common features. In this chapter, customer segmentation and RFM analysis are explained first, then a real case application of RFM analysis on customer segmentation for a Fuel company is presented. At the end of the application part, possible strategies for the company are generated.

Details

Application of Big Data and Business Analytics
Type: Book
ISBN: 978-1-80043-884-2

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Book part
Publication date: 4 December 2020

Abstract

Details

Application of Big Data and Business Analytics
Type: Book
ISBN: 978-1-80043-884-2

1 – 2 of 2